# OnTote > OnTote is rental operations software for tote rental companies: know what you own, who has it, whether the next order can be filled, and when you got paid. This file is generated from the site content at build time. The full text of every page on this site is available as a single document at https://ontote.com/llms-full.txt. Machine-readable route list: https://ontote.com/sitemap.xml. Last generated: 2026-09-17. ## What OnTote is OnTote is rental operations software for tote rental companies: know what you own, who has it, whether the next order can be filled, and when you got paid. - Category: multi-tenant rental operations software (SaaS, web-based). - Audience: companies that rent totes — moving-box rental, event and construction bin rental, reusable-crate programs. Owners, dispatchers, and drivers. - Core capabilities: reservation confidence (can this order actually be filled?), scan-first inventory (totes out, totes back, damage and loss), a customer-facing booking storefront, and Stripe-backed payments with payout visibility. - Built in Omaha, Nebraska, USA. Made by OnTote LLC. ### What OnTote is deliberately not - Not a consumer marketplace for renters — operators bring their own customers. - Not a general equipment-rental or heavy-equipment tool. - Not a warehouse management system or a fleet/route optimization product. ### Operator vs. customer surfaces - `ontote.com` — this marketing site. - `app.ontote.com/o/{workspace}/…` — the operator dashboard (sign-in required). - `{workspace}.ontote.com` — each operator's own customer-facing booking storefront. ## Pricing Four tiers. The three listed ones are each a single flat monthly price that includes an allowance of paid ONLINE orders per month; the fourth, Custom, has no list price and no order limit and is quoted to the operation. OnTote takes NO percentage of an operator's booking revenue: no commission, no per-booking fee, and nothing added to what an operator's customer pays. Payments settle directly to the operator's own Stripe account, and the bill is the same every month regardless of volume. Every new workspace starts with a 14-DAY FREE TRIAL on Starter — no card, and no order limit applied during the trial. ### Starter — Solo-hub independents - Price: $49/month flat. No percentage fee, no commission, no per-booking charge. - Volume: up to 10 paid online orders per month. This limit is ENFORCED: past it the storefront declines new online bookings until the operator moves up a tier. Orders settled outside Stripe do not count toward it. - Storefront domain: OnTote subdomain. Stripe: Stripe Standard. Operator seats: 1. - Notifications: Email only. Features: Basic. Multi-location: Not included. ### Growth — Multi-route, staffed operations - Price: $129/month flat. No percentage fee, no commission, no per-booking charge. - Volume: up to 40 paid online orders per month. This limit is ENFORCED: past it the storefront declines new online bookings until the operator moves up a tier. Orders settled outside Stripe do not count toward it. - Storefront domain: Custom domain. Stripe: Stripe Express. Operator seats: Unlimited. - Notifications: Email + SMS. Features: All. Multi-location: 3 locations. ### Enterprise — Multi-city / franchise / commercial - Price: $349/month flat. No percentage fee, no commission, no per-booking charge. - Volume: up to 160 paid online orders per month. This limit is ENFORCED: past it the storefront declines new online bookings until the operator moves up a tier. Orders settled outside Stripe do not count toward it. - Storefront domain: Custom domain. Stripe: Stripe Express. Operator seats: Unlimited. - Notifications: Email + SMS. Features: All + multi-location. Multi-location: Unlimited. ### Custom — Beyond 160 orders a month - Price: no list price — quoted to the operation. Contact sales. - Volume: no order cap. - Storefront domain: Custom domain. Stripe: Stripe Express. Operator seats: Unlimited. - Notifications: Email + SMS. Features: All + multi-location. Multi-location: Unlimited. Full comparison table: https://ontote.com/pricing Interactive cost calculator ("Run your numbers"): https://ontote.com/pricing#roi ## Main pages - [OnTote — tote rental operations software](https://ontote.com/): What OnTote is and who it is for: rental companies that need trustworthy tote counts, orders that hold up on delivery day, and a scan that takes a second. - [Pricing](https://ontote.com/pricing): Starter, Growth, Enterprise and Custom tiers. Each listed tier is a single flat monthly price including an allowance of paid online orders (10 / 40 / 160), with no percentage fee, no commission, and nothing taken per booking; Custom is quoted and uncapped. 14-day free trial. Full capability comparison table, interactive cost calculator ("Run your numbers"), and FAQ. - [Support home](https://ontote.com/support): Task-oriented help for operators running a tote rental business on OnTote, grouped by bookings, totes and inventory, booking page, payments, customers, and account. - [Blog](https://ontote.com/blog): Practical guides on tote rental operations, written for owners and dispatchers. - [About OnTote](https://ontote.com/about): Why OnTote exists, what it deliberately does not do, and where it is built (Omaha, Nebraska). - [Contact](https://ontote.com/contact): Book a live walkthrough or send the team a message about pricing, setup, or support. ## Guides - [How tote operators avoid double-booking](https://ontote.com/blog/avoid-double-booking): Why spreadsheet overlap happens and how reservation holds create a trustworthy promise window. - [Reservation holds vs confirmed bookings](https://ontote.com/blog/holds-vs-bookings): When to use a temporary hold, when to confirm, and how expiry keeps inventory honest. - [Scan-first inventory for serialized totes](https://ontote.com/blog/scan-first-inventory): Why individual tote identity matters when your catalog is reusable containers, not SKUs. ## Support: Payments & payouts - [Connecting Stripe](https://ontote.com/support/connecting-stripe): Link a Stripe account so your storefront can take cards, with payouts going straight to you. - [Deposits and refunds](https://ontote.com/support/deposits-and-refunds): Refunds are issued from your Stripe Dashboard. Deposits are quoted, not yet charged. - [When your payout arrives](https://ontote.com/support/when-your-payout-arrives): Payouts come from Stripe on your Stripe schedule, not from OnTote. Where to check in OnTote and in Stripe, and why a first one is slower. - [How OnTote billing works](https://ontote.com/support/how-billing-works): One flat monthly price for your tier, a monthly allowance of online orders, no percentage of your bookings, and where to read it all back in the dashboard. ## Support: Bookings - [Creating and editing a booking](https://ontote.com/support/creating-and-editing-a-booking): Write an order by hand, add line items, and save it, plus what stays editable once it is held or booked. - [What availability and confidence mean](https://ontote.com/support/availability-and-confidence): How OnTote reads your pool balances for a date window, and what Safe, Thin, and Conflict are telling you. - [What holds do and when they expire](https://ontote.com/support/how-holds-work): A hold blocks inventory without committing the order. Here is how long each kind lasts and how to release one. - [Delivery and pickup windows](https://ontote.com/support/delivery-and-pickup-windows): The four window fields on an order, how they differ from the rental dates, and where customers see your policy. - [Cancelling or changing a booking](https://ontote.com/support/cancelling-or-changing-a-booking): How to change an order that is already held or booked, and what to do about a cancellation today. ## Support: Totes & inventory - [Creating your first tote pool](https://ontote.com/support/creating-your-first-tote-pool): Pools are what you rent by the count. Here is how to create one and why the app calls it a product. - [Pool quantities and what counts as available](https://ontote.com/support/pool-quantities-and-availability): The seven numbers OnTote tracks per pool, and why available is not simply total minus what is out. - [Scanning totes out](https://ontote.com/support/scanning-totes-out): Look up a tote by barcode, assign it to a reservation, and move it around the yard. - [Checking totes back in](https://ontote.com/support/checking-totes-back-in): The four condition options on return, and where each one sends the tote. - [Damaged and lost totes](https://ontote.com/support/damaged-and-lost-totes): Flagging a tote as damaged, quarantined, lost, or retired, and getting it back into service. - [Tote history](https://ontote.com/support/tote-history): Every scan and state change on a single tote, in one timeline. ## Support: Customers - [Customer records](https://ontote.com/support/customer-records): Creating and editing customers, the fields on the form, and how storefront buyers get added automatically. - [Rental history](https://ontote.com/support/customer-rental-history): Seeing everything one customer has rented. Today that lives on the Orders list, filtered by customer. - [Contact details and notes](https://ontote.com/support/contact-details-and-notes): Where a customer's phone, email, and addresses live, and where to write notes, since the customer record has no notes field. ## Support: Getting started - [Getting started with OnTote](https://ontote.com/support/getting-started): Set up your business, publish your booking page, and take your first booking in six steps, in order. ## Support: Your account - [Inviting a team member](https://ontote.com/support/inviting-a-team-member): How invitations work, who can send them, and how to get one sent today. - [Roles and what each one can do](https://ontote.com/support/roles-and-permissions): Owner, admin, operator, and viewer. What each role can reach, and how the limits are enforced. - [Business details](https://ontote.com/support/business-details): Which details you can change yourself, which live on Store front, and which need us. - [Notifications](https://ontote.com/support/notification-settings): What the Notifications screen is for, and what it does today. - [Logging in and resetting a password](https://ontote.com/support/logging-in-and-resetting-your-password): Sign in with an emailed code or a password, and what to do when you have forgotten the password. ## Support: Your booking page - [Setting up your booking page](https://ontote.com/support/setting-up-your-booking-page): The Store front screen, what it controls, and the order to fill it in. - [Catalog and pricing](https://ontote.com/support/catalog-and-pricing): Set a rate, a rate unit, a minimum duration, and a description for each pool customers can order. - [Rental policies and deposits](https://ontote.com/support/rental-policies-and-deposits): Your rental agreement, your delivery policy, and exactly what a deposit does today. - [Branding and your store link](https://ontote.com/support/branding-and-your-store-link): Where your storefront address comes from, how to find it, and what you can style today. - [Publishing and taking it down](https://ontote.com/support/publishing-your-booking-page): Flip a pool live, take one down, and understand what unpublishing does to orders already placed. ## Optional - [Privacy and Cookie Policy](https://ontote.com/legal/privacy): How OnTote handles personal data for site visitors, rental operators, and the customers who book through operator storefronts, and what ontote.com stores in your browser. - [Terms of Service](https://ontote.com/legal/terms): The agreement between OnTote and subscribing rental operators: plans and subscription fees, payouts, data ownership, and liability.