Connecting Stripe

Your storefront can't take money until Stripe is connected. It's a one-time setup.

Where it lives

Open the menu, choose Team & Settings, then Integrations, then Payments.

Only owners and admins can do this. On any other role the page reads "Only owners and admins can set up payments." See Roles and what each one can do.

Connecting

Click Set up payments. You're handed to Stripe's own hosted onboarding, which collects your business details, identity verification, and the bank account payouts land in. When you're done, Stripe sends you back to OnTote.

If you started and didn't finish, the button reads Finish payment setup and picks up where you left off.

The status badge

The card shows where you stand:

• Not set up: no Stripe account connected yet.
• Finish setup: started but incomplete. A few more details are needed.
• Action needed: Stripe wants more information before you can accept payments. This usually means a verification document.
• Accepting payments: you're live.

Only Accepting payments means customers can actually check out.

The status is set by Stripe, not by OnTote, and it arrives by webhook. It can lag a few seconds behind the moment you finish onboarding. If the page still looks stale right after you're redirected back, give it a moment and reload.

OnTote is the merchant of record

Card payments are taken on OnTote's Stripe account and transferred to your Stripe Express account. That means:

• The customer's card statement shows ONTOTE and your store name.
• Payouts go from Stripe to your bank on Stripe's standard schedule. See When your payout arrives.
• Refunds are issued from the booking in OnTote and come out of your share of the payment. See Deposits and refunds.
• If a customer disputes a charge, the disputed amount and Stripe's dispute fee are taken back from your account, and returned if the dispute is won.
• Each card payment carries the payments fee on the pricing page, which includes Stripe's processing fee. See How OnTote billing works.

After connecting

Publish the pools you want to sell: Publishing your booking page.