Damaged and lost totes

Totes come back broken, go missing, or need pulling out of circulation. All of it runs through Scan: look up the tote, then pick the action.

The four exception actions

• Mark damaged: physically back with you but not rentable. Counts toward the pool's damaged number.
• Quarantine: held aside pending a decision. Contamination, a suspect batch, an insurance question.
• Mark lost: unaccounted for. Available on almost every state, because a tote can vanish from anywhere.
• Retire: end of life. A retired tote has no further actions; it's the terminal state.

Each opens a panel asking for Notes. Some require them, and the placeholder reads "Required, describe the reason." Write the actual reason; it's the only record of why a tote left service, and future-you will want it.

The confirm button on these panels is styled as a destructive action, because they take rentable stock off the board.

Getting a tote back

Damaged, quarantined, and lost are all reversible:

• From Damaged: Make available, Send to cleaning, Quarantine, or Retire.
• From Quarantined: Make available, Mark damaged, Send to cleaning, or Retire.
• From Lost: Make available (it turned up) or Retire.

Retired is the one door that doesn't open again.

What it does to your counts

Damaged and lost totes leave the available balance immediately, so availability checks stop promising them the moment you flag them. That's the point of doing it at the moment of discovery rather than at month end. See Pool quantities and what counts as available.

Billing the customer

OnTote doesn't bill damage or loss fees today. Marking a tote damaged records the operational fact; recovering the cost is a conversation you have with the customer, and a charge you raise in Stripe. Deeper exception and billing workflows are on the roadmap.